Free Shipping

 

You'll get Free Shipping on all 3 items purchased orders,or on purchases over 75$ order!  (US and Canada only). This feature is intended to appear on any order that exceeds the amount of 75$, however, there can be a narrow possibility that the online store don’t recognize this feature, if this will be your case we will refund you the full shipping cost after the checkout is complete.

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Expedited shipping

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Expedited shipping options do not qualify for free shipping and are subject to the rates of the carrier. For Expedited  or Overnight shipping options are provided only with special request, you can contact us to our email petsfriend1@verizon.net or call our sales department at (800) 868-1009 or (570) 604-6692.

 

Orders that qualify for free shipping to the US and Canada may only be shipped using the standard UPS or USPS shipping method. Expedited shipping options do not qualify for free shipping and are subject to the rates of the carrier.

 

Some restrictions may apply based on the weight of the item being shipped. Such orders are evaluated on a case-by-case basis. Please contact Customer Service if you have questions about your order.

 

 

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US Shipping Times (UPS)

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Here are the shipping times after the package has been processed and shipped:

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• UPS Ground Contiguous US (2-5 Business Days after processing)

• UPS Ground Hawaii and Alaska (2-7 Business
  Days after processing)

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US Shipping Times (USPS)

Here are the shipping times after the package has been processed and shipped:

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• Priority Mail (2-5 Business Days)

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International Shipping

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PLEASE NOTE: You may encounter a customs or duty fee when receiving your order. This is not in the control of Pet's Friend and this fee will be dependent on your country. 

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Orders being shipped to Canada are duty free. For Canadian orders, you will pay your Customs' fees and province taxes during the checkout process. You’ll know exactly how much it will cost before you complete the checkout process.

The province taxes for Canada are as follows:

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• Alberta – 5%

• British Columbia – 5%

• Saskatchewan – 5%

• Manitoba – 13%

• Ontario – 13%

• Quebec – 14.975%

• Newfoundland and Labrador – 13%

• Nova Scotia – 15%

• New Brunswick – 13%

• Prince Edward Island – 14%

• Northwest Territories – 5%

• Nunavut – 5%

• Yukon – 5%

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Problems with Your Order?

Please contact our Customer Service Department if you have any issues with your order:

 

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Pte's Friend reserves the right to hold any order for a security review. If your order is affected, you will be notified.

Tracking Your Packages

You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores. Your shipment service will be indicated in the e-mail. Use the links below to track your shipment:

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